Here at Sensory Oasis for Kids we want you to be 100% happy with all of your purchases so we offer a 30 day money back guarantee for faulty items.
In the unfortunate but unlikely event that your item arrives faulty or damaged on delivery we will either replace or refund depending on your preference.
You must notify us within seven days of the fault by email to firstname.lastname@example.org so we can organise the replacement or refund.
We accept Mastercard, Visa, Paypal, Cheque and Direct Bank Deposit. We now also have AfterPay so please refer to their terms should you wish to use this service.
Orders will be sent to you once payment clears which can be 1-2 business days for Direct Bank Deposit.
For schools, businesses and other organisations we are happy to send an invoice for orders. Please click here for more information on Purchase Orders for Schools / Organisations.
For NDIS Orders, please fill in the participant details when you check out and we will process your order within 1-2 business days. For more information on NDIS ordering, please click here.
You are welcome to pick up your items from my store in Altona North. Please select “Pick Up” when you check out and an email will be sent to you when your order is ready for collection.
Postage and Delivery
Postage and Delivery Costs in Australia
Unfortunately, shipping is expensive and prices are always on the increase – often it costs us more to ship to you than we actually charge! We have tried our best to create fair shipping rates depending on the size of your order:
Order Value = Shipping Rate
$0 – $50 = $12.95
$51 – $100 = $15.95
$101 – $300 = $22.95
$301 – $500 = $29.95
$501 and over =$49.95
Orders are dispatched within 24-48 hours of being submitted Monday through Friday if all items are in stock. We use Australia Post as from our experience they are the most reliable in getting orders delivered successfully and in a timely manner. If you provide an email address with your order, you will receive tracking updates from Australia Post so you can see when your order will be arriving at your door.
*Please note, some surcharges apply on postage for bulkier items and will be indicated on the product’s page.
We can ship internationally, please contact us for a quote before placing your order.
Here at Sensory Oasis for Kids we want you to be 100% happy with all of your purchases and we realise that sometimes things just aren’t quite right for you.
If you change your mind about your purchase, you are welcome to return it to us (at your cost) and we will provide you with a store credit so you can chose something else. All returned items must be in original, unused and unopened condition and proof of purchase will be required. You must contact us by email at email@example.com to let us know within 30 days should you wish to exchange your item.
Please send or return items to our physical address:
Sensory Oasis for Kids
36 Lobelia Drive
Please note that Sensory Oasis for Kids has the right to reject returns that have been used and not in their original state or that are outside of the 30 return period.